Terms of Trade

GENERAL INFORMATION

Care Copenhagen, ToTheMoon APS
Vesterbrogade 18b

8000, Aarhus
CVR: 44664542
Email: info@carecopenhagen.dk

PRICES

In the event of delays, backorders or out-of-stock items, we will endeavour to inform you as soon as possible and what we can do about it - for example, give you your money back or help you find a similar item elsewhere.

PAYMENT

Care Copenhagen accepts payment with VISA, VISA Electron, Mastercard, Mobilepay. Payment will only be debited from your account when the item is shipped. All amounts are in DKK. Danish kroner and incl. VAT.

 

Reservation of amount

If you pay with an international payment card, the amount will be reserved immediately. The money will be reserved on your card or account until:

1) We deduct the amount when we ship the item, or
2) the money is released according to the agreement with your card issuer.

You can read more about the rules for your specific card from your card issuer.

We do not charge card fees.

DELIVERY

Care Copenhagen strives to ship orders within 24 hours of placing the order. We ship to all of Denmark. Shipping to parcel shops is free. Home delivery costs 39 DKK.

The packages are sent with GLS.

NOTE: If there is no space at the delivery location, your package will be moved to the nearest delivery location, which you will be notified of. If there are any problems, please contact customer service.
Goods are delivered every weekday. Your item will be delivered 1-3 business days after ordering. Delivery times may be extended during busy periods.

We only deliver within Denmark.

RIGHT OF COMPLAINT

There is a 2-year warranty period according to the Danish Sales Act. Our warranty applies to defects in material and/or manufacturing. You can have the item repaired, exchanged, your money refunded or the price reduced, depending on the specific situation.

The complaint does not apply to errors or damage caused by incorrect handling of the product/service. You must file a complaint within a “reasonable time” after you have discovered the defect/fault. If you file a complaint within two months of the defect being discovered, the complaint will always be timely.

If the complaint is justified, we will refund your (reasonable) shipping costs. The item must always be returned in proper packaging. Also remember to get a receipt for shipping so that we can refund your shipping costs. Contact us before you want to return your product, so that it will be as easy as possible.
When returning, making complaints and exercising the right of withdrawal, the goods must be sent to:

 

Care Copenhagen, ToTheMoon ApS
Aarhus 8000, Vesterbrogade 18b

Cash on delivery shipments are not accepted.

We only accept packages that are sent directly to the address.

When returning the item, please include a detailed description of the problem.

REFUND

If it is a refund, please contact us so that the agreed amount can be transferred.

RIGHT OF CANCELATION

As a consumer, you have a 14-day right of withdrawal when you shop with us. The withdrawal period expires 14 days after you have received the goods. If you have ordered several different items in one order, but they are delivered individually, the period runs from the day you receive the last item.

The deadline means that you have 14 days from receipt to notify us that you wish to cancel your purchase. You can exercise your right of cancellation here . You can also use the standard cancellation form, which you will find at the bottom of the terms and conditions.

You cannot cancel the purchase by refusing to receive the goods without notifying us at the same time.

Should you regret your purchase, where a free gift is delivered with the order itself, the entire order must be returned.

RETURN

Once you have notified us that you want to cancel your purchase, you have 14 days to send the item back to us.

You must pay for the return of the package yourself, and you are liable if any damage occurs during transport. This means that you bear the risk of the goods from the time of delivery until we have received them back.

When you return, you are responsible for ensuring that the item is properly packaged. To facilitate processing time, you are welcome to include a copy of the order confirmation in the package.

If you wish to return the item to us, we can help with a label and we will then credit the shipping cost with your refund of the purchase amount.
Otherwise send to:

Care Copenhagen, ToTheMoon APS
Aarhus 8000, Vesterbrogade 18b

You cannot cancel by simply refusing to receive the goods without clearly notifying us of this.

 

No right of withdrawal
These agreements cannot be undone: 

Delivery of sealed goods which, for health protection or hygiene reasons, are not suitable for return and where the seal has been broken after delivery.

 

 

CONDITION OF THE GOODS UPON RETURN

You are only liable for any deterioration in the value of the goods caused by handling other than what is necessary to establish the nature, characteristics and functioning of the goods. In other words, you can try the goods, and then they should be in the same condition as when you received them.

If the item has extraordinary signs of wear or damage other than that described above, it is considered used. This means that if you cancel the purchase, you will only receive a part or none of the purchase price back, depending on the commercial value of the item at the time of receipt - of the return. In some cases, this may mean that you can only get the shipping costs back.

To receive the full purchase amount back, you must try the product for 14 days.

We recommend that you return the item in the original packaging.

If the original packaging is missing, it may result in a decrease in the value of the item.)

 

REFUND

If you cancel your purchase, you will of course receive the amount you have paid to us back. In the event of a decrease in value for which you are liable, this will be deducted from the purchase amount. When exercising the right of withdrawal, all payments received from you, including delivery costs (except for additional costs resulting from your choice of a type of delivery other than the cheapest type of standard delivery that we offer), will be refunded without undue delay and no later than 14 days from the date on which we have received notification of your decision to exercise the right of withdrawal.

Refunds will be made using the same payment method you used for the original transaction, unless you have expressly agreed otherwise. We may withhold the refund until we have received the returned item, unless you have provided documentation of having returned it before then.

The item is sent to:

Care Copenhagen, ToTheMoon APS
Vesterbrogade 18b

8000, Aarhus
CVR: 44664542
Email: info@carecopenhagen.dk

We only accept packages that are sent directly to the address.

COMPLAINT OPTIONS

A complaint about a product or service can be submitted to the Center for Complaints Resolution, Nævnenes Hus, Toldboden 2, 8800 Viborg.

You can complain to the Center for Complaints Resolution via the Complaints Portal for the House of Councillors.
Link: The Complaints Portal for the House of Councillors .

In order to complain, the product or service you want to complain about must have cost at least DKK 1,110 and a maximum of DKK 100,000. There is a fee to have the complaint processed.

If you are a consumer residing in another EU country, you can file your complaint in the EU Commission's online complaint platform.

When you shop at an e-labeled webshop, you can have your case processed by the e-label for free - regardless of the amount. Read more here .

The platform can be found here: https://ec.europa.eu/consumers/odr/

If you submit a complaint here, you must provide our email address: info@CareCopenhagen.dk

 

 

PERSONAL DATA POLICY

We need the following information when you shop with us: Name, address, phone number and email address.

We record and disclose the personal information that is necessary to be able to deliver the goods to you.

The personal data is registered with Care Copenhagen and stored for five years, after which the information is deleted.

We also collaborate with a number of other companies that store and process data. The companies only process information on our behalf and are not allowed to use it for their own purposes.

We only cooperate with data processors in the EU or in countries that can provide adequate protection for your information.

The data controller at Care Copenhagen is ToTheMoon APS.

You have the right to be informed about what information we process about you.

If you believe that the information is inaccurate, you have the right to have it corrected. In some cases, we are obliged to delete your personal data if you request it. This may, for example, be if your data is no longer necessary in relation to the purpose for which we were to use it. You can also contact us if you believe that your personal data is being processed in violation of the law. You can write to us at: info@CareCopenhagen.dk

Standard cancellation form

(This form is only completed and returned if the right of withdrawal is exercised)

To:

Enwebshop.dk

Address

Postal code and city

email: xxx@xxx.dk

I hereby declare that I wish to exercise my right of withdrawal in connection with my purchase agreement for the following goods/services:

__________________________________________________________________________________

Ordered on: _______________________________ Received on: _______________________________

Consumer's name: ______________________________________________________________________

Consumer's address: ___________________________________________________________________

Consumer's signature: ____________________________________________ Date: _________________

(only if the form content is communicated on paper)

The terms and conditions were last updated on 07.10.2024.