100-Day Result Guarantee

With our 100-day result guarantee, also known as the money-back guarantee, you can try our products completely risk-free. Products covered by our 100-day satisfaction guarantee include the Care Air 2.0, and other hair stylers.

If you don’t see results within this period, we’ll give you a full refund as compensation for your time.

We’re confident that you’ll love our products and experience real, visible results, which is why we offer this guarantee with confidence.

GENERAL INFORMATION

Care Copenhagen, ToTheMoon ApS
Email: support@carecph.com

PRICES

In the event of delays, backorders, or sold-out items, we will inform you as soon as possible and find the best possible solution — such as issuing a refund or helping you locate a similar product.

PAYMENT

We accept VISA, Mastercard, and other major credit cards. Payment will only be charged once your order has been shipped.
All prices include applicable taxes where required.

SHIPPING

We offer free worldwide shipping, with delivery typically within 4–9 business days, depending on your location.

All orders are carefully packed and shipped from our warehouse. You’ll receive a tracking link as soon as your order is dispatched.

RETURNS & REFUNDS

We stand behind all our products and offer a 100% satisfaction guarantee.

If you’re not happy with your order, you can request a return within 100 days of receiving your product.
Please contact us at support@carecph.com to receive detailed return instructions.

Returned items must be in their original condition and packaging. Once we receive and inspect your return, you’ll receive a confirmation email, and your refund will be issued using your original payment method.

SALE ITEMS

Products purchased during sale periods, campaigns, or with special discounts cannot be refunded, returned, or exchanged.

RIGHT OF WITHDRAWAL

You have a 14-day right of withdrawal from the date you receive your order.
To cancel your purchase, please contact support@carecph.com within this period.

If your order included a free gift, the full order (including the gift) must be returned to receive a complete refund.

CONDITION OF RETURNED GOODS

You are responsible for ensuring that returned items are in the same condition as when received.
If the product shows signs of use or damage beyond what is necessary to test it, we may deduct a portion of the refund to reflect the reduced value.

WARRANTY

All products come with a 2-year warranty that covers manufacturing and material defects.
This warranty does not cover damage caused by misuse or improper handling.

If you experience an issue with your product, please contact support@carecph.com
 and include your order number and a brief description of the problem.

PRIVACY POLICY

When you shop with us, we collect only the information necessary to process your order — such as your name, address, phone number, and email.

Your data is securely stored and processed only for order fulfillment purposes.
We work exclusively with trusted partners who handle personal data according to strict privacy and security standards.

You have the right to access, correct, or delete your information at any time.
For any privacy-related inquiries, please contact support@carecph.com